Field Based Training Manager

£38,000 - £43,000 + Car +Benefits

Location: London

Job reference: 440638


Job Summary

Do you love the retail environment and the high levels of service skill required to deliver exceptional customer experience? Have experience within a retail training academy but hate being confined to classroom training? Our client is a global operator within the retail sector and is seeking a passionate Retail Training Manager to lead and deliver innovative training to their Store and Partners throughout the business. You will be a strong and confident training manager with responsibility for a geographical supporting the field management team in identifying the future talent of the business; and implementing training and coaching through your team to develop talent within the region.

Role Responsibilities

  • Will have strong influencing skills and be able to convince and persuade others to make decisions and take action
  • Ability to analyse
  • Key Performance Indicators and utilise them to identify areas of improvement for revenue and customer experience
  • Passionate about innovative and engaging coaching methods, delivered in the right way at store level, and determined to champion best practice throughout the business
  •  Adaptable style and the ability to engage with your audience across all levels and key business stakeholders
  • Strive for ambitious results and pride in delivering best in class service

The Ideal Candidate

  • Work alongside the in store teams, spending time on the sales floor to role model the highest levels of service excellence and sales ability
  • Hold ultimate responsibility for delivering the training to the region, including performance training within the retail estate.
  • Work closely with the field based team to identify and prioritise training needs.
  • Managers to successfully implement the retail academy
  • Work closely with Store Managers to develop training plans and identify and suggest areas in which gaps in KPI performance throughout the estate can be addressed

 

jobs@detail2recruitment.com 0333 023 0045

 

Detail2Retail acts as an employment agency in respect of this position. We will process your CV and personal information to assess your suitability for the role. If your application is taken forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be held securely. For more information please refer to www.detail2recruitment.com/privacy

 
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