Ocean Export Co-ordinator

£24,000 - £25,000

Location: Stockport

Job reference: 441657

Job Summary

This is an exciting and unique opportunity recruiting for one of worlds leading providers of supply chain solutions. Looking to hire a Ocean Exports Customer Service Co-ordinator to process export shipments with high accuracy by using forwarding applications, ensuring operational excellence and high productivity in cooperation with the Business Unit Ocean Exports department. Must have experience within the ocean freight industry.

Role Responsibilities

The Rewards:

  • £24000 - £25000 basic
  • Supportive and employee driven company culture
  • Excellent training and career opportunities

  • Coordinate and oversee export shipments on a daily basis
  • Receive work instruction from BU Customer Service & process the file
  • Issue transport instruction to carrier, monitor timely collection
  • Complete export customs clearance declarations
  • Ensure all required security declarations are completed in a timely manner
  • Timely validate and post audit of Hazardous Cargo declarations data
  • Verify and ensure IMO (HazMat Declaration) matches with MBL data
  • Obtain onboard confirmation (COB) from carriers for LCL shipments and also own consolidation containers
  • Contact carriers, PA origin and destination offices in case of issues with documentation or cargo
  • Pass on files to Billing Group for invoicing within one (1) business day from COB
  • Advise Team Supervisor of all claims or potential laims and issue preliminary claim letter(s) to involved carriers
  • Monitor vendor compliance with service standards and requirements as per contract terms
  • Report all pertinent information to Team Supervisor on customer/vendor problems, i.e. unusual problems and interoffice or company situations that may be of interest
  • Ensure that e-file contains all necessary documents and that necessary retention / return of originals is completed in accordance with Import Supervisors instruction
  • Update Track and Trace application with milestones as instructed by Supervisor
  • Exception handling by consulting with supervisor/Customer Service
  • Excellent knowledge of freight forwarding and regulatory requirements with extensive experience in Ocean freight industry, particulary Ocean Exports.
  • Proven and demonstrable knowledge and experience of ocean export

The Ideal Candidate

  • Has Years of experience and great knowledge about ocean exports.
  • Must have great drive and ambition wanting to succeed in the sector.
  • Excellent presentation, communication and negotiation skills.
  • A strong team player capable of working with individual and team targets.


jobs@detail2recruitment.com 0333 023 0045


Detail2Distribution acts as an employment agency in respect of this position. We will process your CV and personal information to assess your suitability for the role. If your application is taken forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be held securely. For more information please refer to www.detail2recruitment.com/privacy

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