Complaints Officer

£17,000 - £19,000

Location: Stockport

Job reference: 441897

Job Summary

An excellent opportunity has arisen for a market leading B2B Financial Services company based in Stockport, who are looking for a Complaints Officer to support, engage with, and resolve queries from their clients.

Role Responsibilities

  • Ensure that all complains are logged and resolved in accordance with FCA regulations
  • Building positive relationships with clients, turning negative experiences into positive ones
  • Deal with all written and verbal correspondence
  • Identify and report trends
  • Work with Managers and Team Leaders to deliver complaints training to the wider business

The Ideal Candidate

The successful candidate will possess the following skills and attributes:

  • Experience of working in a Complains resolution focussed role
  • Experience in Retentions would be an advantage
  • You will have strong written and verbal communication skills

The Rewards:

  • £17000 - £19000 salary
  • 30 days holiday entitlement
  • Cycle to Work Scheme
  • Rewards for high performers
  • Great training and development opportunities 0333 023 0045


Detail2Retail acts as an employment agency in respect of this position. We will process your CV and personal information to assess your suitability for the role. If your application is taken forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be held securely. For more information please refer to

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